Delivery Policy

World Casa currently delivers to eligible service areas within the United States (excluding Alaska and Hawaii). Delivery availability may vary based on the item, shipment method, and final destination.

We reserve the right to limit or decline delivery to locations outside standard service coverage or that present access, safety, or operational constraints.

Orders are subject to acceptance, verification, and processing before shipment. Processing time may vary depending on product availability, payment confirmation, order volume, and operational requirements.

Orders containing multiple items or items not currently in stock may be processed and shipped separately.

Orders containing more than one item may arrive in multiple shipments. This may occur when orders have different lead times or require production time.

Customers may request to split shipments to complete delivery as efficiently as possible, or pay to arrange full shipment coordination beforehand.

For orders requiring scheduled delivery, World Casa or our delivery partner will contact you using the information provided at checkout.

If World Casa is unable to contact the customer after reasonable attempts, shipment or delivery may be delayed until scheduling is completed.

Before placing an order, customers are responsible for confirming that:

World Casa is not responsible for failed or incomplete delivery caused by access restrictions, inaccurate measurements, building rules, or unsafe delivery conditions at the delivery location.

On the day of delivery:

• An adult aged 18 or older must be present to accept the delivery
• The delivery area must be clear and accessible; and
• Any obstacles, existing furniture, or other items that may interfere with delivery should be removed in advance.

For safety reasons, customers should ensure that children and pets are kept away from the delivery area during the delivery process.

Unless expressly confirmed otherwise in writing, World Casa delivery teams are not required to move existing furniture or remove old items from the premises.

Where White Glove Delivery or Premium White Glove Delivery is provided, World Casa may include unpacking, placement, and light assembly of eligible items.

Unless expressly stated otherwise, delivery services do not include:

Customers should inspect all delivered items as soon as reasonably possible upon receipt.

Claims reported after this period may be limited to the extent permitted by applicable law.

World Casa will use reasonable efforts to meet estimated delivery timelines. However, delivery may be delayed due to circumstances beyond World Casa’s reasonable control, including but not limited to:

World Casa shall not be liable for delays resulting from such circumstances, but will make reasonable efforts to provide updates and support where possible.

A delivery may be deemed unsuccessful if:

• No eligible adult is present to accept delivery
• Customer fails to respond to scheduling requests
• Delivery location is inaccessible
• Item cannot be delivered safely
• Required building or access arrangements have not been secured in advance.

In such cases, World Casa may reschedule the delivery.

If a customer refuses delivery for reasons other than visible transit damage, verified defect, or confirmed shipment error, the order may be handled in accordance with the applicable World Casa Return Policy.

If delivery is refused for reasons other than visible transit damage, verified defect, or confirmed shipment error, the order will be treated in accordance with the World Casa Return Policy, including any applicable 30% restocking fee.

Risk of loss passes to the customer upon completed delivery to the delivery location, except where otherwise required by applicable law.

If the customer authorizes delivery without a signature or requests delivery to an unattended location, World Casa is not responsible for loss, theft, or damage occurring after the item has been delivered.

Customers may contact World Casa Customer Care for assistance with order status, delivery updates, delivery questions, or delivery-related claims.

World Casa reserves the right to amend, update, or modify this Delivery Policy at any time. The version in effect at the time the order is placed will apply to that order unless otherwise required by law.